Financial Freedom is dedicated to making you feel safe, secure and protected when it comes to accessing your online accounts so you can rest assured that every transaction you make is a safe one.

1. Why do you require security questions for access to My Account?
Identify theft (regardless of the way in which the customer does business) is an increasing concern, both for banks and customers. We at Financial Freedom are taking precautionary measures to safeguard your personal and private information.

2. How can you assure me that only I can access my information?
You will be prompted to enter your password once you verify the Confidence Image and Welcome Message that you selected and created at the time of registration. Furthermore, if you are accessing your account from an unrecognized computer you will be prompted to answer the challenge questions you selected during the registration process as an additional layer of security.

3. Was there a security breach that prompted you to implement security measures?
No, there was no breach in security that prompted the implementation of security measures. The security measures are in place to safeguard your personal information. At Financial Freedom, we believe that the security of your personal information is a priority. We take advantage of new tools whenever appropriate to ensure we offer leading edge service and security to our customers.

4. Tell me more about these security measures and why you require them.
Financial Freedom recognizes that identity thieves have become more and more sophisticated in the ways in which they try to obtain personal and confidential information. To ensure that we protect you and your information, we believe that taking advantage of multi-factor authentication provides the highest level of security for our customers. We recognize that it requires that our customers spend a bit more time at the beginning of any conversation/transaction with us to validate that they are who they say they are, but research tells us that the added security is a great value to our customers.

5. How does it work?
Authentication methods that depend on multiple means of verification are more difficult to compromise. The use of security measures and services will provide stronger authentication methods to protect your private information while conducting your online business.